The Webasto Live is configured through a web page inside the charger, and every password you need is printed in the manual that came with the unit. Find that manual before you start. Seriously: if it's lost, Webasto takes around two weeks to send a replacement, and nothing here works without it.
Before you start, check you have
The Webasto manual, for the hotspot and portal passwords
A phone or laptop with Wi-Fi
Your Wi-Fi name and password
About 25 minutes
1Add the charger in your GuestCharge dashboard
Run the onboarding wizard. The Live identifies itself by the numbers only from its ChargeBox identity, which you'll see in step 4, so use the numeric part of the serial.
2Join the charger's hotspot
The charger broadcasts a Wi-Fi network named Webasto!Live followed by a string of numbers. Join it using the WLAN password from the manual.
3Open the configuration portal
In a browser, go to 172.20.0.1 and log in with the portal password from the manual.
4Get the charger online
Click Network and enter your property's Wi-Fi name and password. Double-check both: a typo here is the most common cause of a charger that never comes online. (Ethernet works too, and a 4G SIM is possible via Webasto if needed.)
5Enter the GuestCharge settings
Click Backend and fill in:
Connection type: WLAN
OCPP ChargeBoxIdentity (ChargePointID): delete any letters or symbols so only the numbers remain, and check it matches your wizard entry
WebSockets JSON OCPP URL of the Backend:wss://ocpp.guestcharge.co/ followed by that same numeric identity
Click Save.
6Check the authorisation settings
Go to Authorization and make sure every setting matches this list. These control whether sessions are billed properly, so they're worth the minute it takes:
Free Charging: Off
If in doubt allow charging: Off
Vehicle connection timeout: 180
Send Authorize for RemoteStart: On
RFID Tag letter case: Uppercase
Enable local whitelist: Off
Local whitelist learning mode: Off
Enable OCPP Whitelist: On
The first two are the ones that matter most: with free charging on, or "if in doubt allow charging" on, the charger can hand out electricity without a paid session.
7Restart and wait
Restart the charge point when prompted, then give it a full 5 minutes before judging anything. The Live takes its time coming back up.
How you know it worked
After those 5 minutes, the charger shows as connected in your GuestCharge dashboard.
If it won't connect
Check the Wi-Fi details in the Network section, the usual culprit
Check the ChargeBoxIdentity is numbers only and matches the wizard entry
Re-check the URL character by character
Still stuck? Email the numeric identity to team@guestcharge.co and we'll check from our side.