Terms and Conditions

Effective date: 14 September 2026 for new Users and for all Guests. If you registered as a Host before 14 September 2026, this version applies to you from 14 October 2026; until then the previous version applies.

1. INTRODUCTION AND DEFINITIONS

1.1 About These Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and KD Industries Ltd, a company registered in England and Wales (Company No. 16052026), trading as "GuestCharge" ("we", "us", "our", or the "Platform").

By accessing or using the GuestCharge platform, mobile application, or website located at guestcharge.co and app.guestcharge.co (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Service.

1.2 Definitions

In these Terms, the following definitions apply:

1.3 Our Role as an Intermediary

GuestCharge operates exclusively as an intermediary software platform. We are a technology company that provides software services only. Our Platform facilitates connections between Hosts who own and operate Charging Equipment and Guests who require electric vehicle charging services.

Our software-only role means:

(a) We provide a digital platform that transmits OCPP (Open Charge Point Protocol) messages between our servers and Charging Equipment;

(b) We process payments through our integration with Stripe;

(c) We display information provided by Hosts about their Charging Equipment; and

(d) We have no physical presence at, control over, or interaction with any Charging Equipment, Host premises, or Guest vehicles.

We expressly do not and cannot:

(a) Own, manufacture, install, maintain, inspect, certify, or physically interact with any Charging Equipment;

(b) Employ, supervise, or control Hosts or their actions;

(c) Guarantee the availability, functionality, safety, quality, or electrical compliance of any Charging Equipment;

(d) Provide electrical installation, maintenance, repair, or inspection services;

(e) Inspect Host properties, Charging Equipment, or electrical installations for safety or regulatory compliance;

(f) Verify the accuracy of certifications, insurance policies, or other documentation claimed by Hosts;

(g) Provide insurance coverage for Hosts, Guests, or their property;

(h) Control or influence the physical operation, electrical output, or safety features of Charging Equipment; or

(i) Prevent, detect, or remedy any hardware defect, electrical fault, or physical hazard.

The contractual relationship for the provision of charging services (including the supply of electricity) exists directly between the Host and the Guest. GuestCharge is not a party to that contract and bears no responsibility for its performance.

1.4 Geographic Scope

The Service is available to Hosts whose Charging Equipment is located in, and whose connected Stripe account is established in, a Supported Country. Supported Countries are currently the United Kingdom, the United States, and the following euro-area countries: Ireland, France, Germany, Spain, Italy, the Netherlands, Portugal, Austria, Belgium, Croatia, Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Malta, Slovakia and Slovenia. Hosts may only register Charging Equipment located in a Supported Country, and Guests agree to use the Service only for such Charging Equipment. We may add or remove Supported Countries by updating this clause; removing a country does not affect Charging Sessions already in progress. Hosts are solely responsible for complying with the laws of the country (and, where applicable, the state or region) in which their Charging Equipment is located, including any rules on the resale of electricity, metering, price disclosure and taxation.

1.5 Who You Are Contracting With

(a) Hosts contract with GuestCharge for use of the Platform under these Terms.

(b) Guests enter into two contracts when they start a Charging Session: (i) a contract with the Host for the supply of electricity and the use of the Charging Equipment, at the Host's price per kWh; and (ii) a contract with GuestCharge for use of the Platform to start, meter and pay for the Session, for which the Guest pays the Service Fee.

(c) By registering as a Host you confirm that you offer charging in the course of a business (for example as the operator of holiday accommodation, a hotel or business premises), unless you tell us in writing that you are a private individual. We show the name or business name the Host has given us on the charging page. If a Host has told us they are a private individual, we say so on the charging page, and consumer protection laws may not apply to the Guest's contract with that Host. The Guest's contract with GuestCharge is unaffected.

(d) The Host is responsible for the Charging Equipment, the electricity supplied and the safety of the premises (Section 4). GuestCharge is responsible for operating the Platform, for metering the Session from the data the Charger reports, for collecting payment on the Host's behalf (Section 6.1) and for paying the Host. Section 6.4 explains who is responsible for what when something goes wrong.

---

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Eligibility Requirements

To use the Service, you must:

(a) Be at least eighteen (18) years of age;

(b) Have the legal capacity to enter into binding contracts under the laws that apply to you;

(c) Not be prohibited from using the Service under any applicable law;

(d) Provide accurate, current, and complete registration information; and

(e) Maintain the security and confidentiality of your account credentials.

2.2 Account Security

You are solely responsible for:

(a) All activities that occur under your account;

(b) Maintaining the confidentiality of your password and authentication credentials;

(c) Immediately notifying us at team@guestcharge.co of any unauthorised access or security breach; and

(d) Ensuring that your contact information remains accurate and up to date.

We reserve the right to suspend or terminate accounts where we reasonably suspect fraudulent activity, security compromise, or violation of these Terms.

2.3 Account Types

2.3.1 Guest Accounts

Guests may use certain features of the Platform without creating a registered account. However, payment processing requires the provision of valid payment credentials through Stripe.

2.3.2 Guest Use Without Account (QR Code Access)

Where a Guest initiates a Charging Session without creating a registered account (for example, by scanning a QR code at a Charger), the Guest will be required to accept these Terms before proceeding with payment. By tapping "Accept" or proceeding with payment authorisation, the Guest:

(a) Confirms they have had the opportunity to review these Terms and our Privacy Policy;

(b) Agrees to be bound by these Terms in full;

(c) Acknowledges the limitations of liability and disclaimers set out herein; and

(d) Accepts that the Charging Session is governed by these Terms.

Guests who do not accept these Terms may not use the Service.

2.3.3 Host Accounts

Hosts must complete a full registration process, including:

(a) Identity verification;

(b) Stripe Connect onboarding for payment receipt;

(c) Charger registration with accurate technical specifications; and

(d) Acceptance of Host-specific obligations set out in Section 4.

2.4 Business Users and Consumers

(a) You are a "Business User" if you use the Service for purposes relating to your trade, business, craft or profession, including as the operator of holiday accommodation, a hotel, business premises or a vehicle fleet. You are a "Consumer" if you are an individual using the Service for purposes wholly or mainly outside your trade, business, craft or profession. Most Hosts are Business Users and most Guests are Consumers.

(b) If you use the Service on behalf of a company or other legal entity, you confirm that you have authority to bind that entity, and references to "you" include both you and that entity.

(c) Consumer protection laws apply only to Consumers. These include, in the United Kingdom, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; in the European Union, the national laws implementing the Consumer Rights Directive (2011/83/EU) and the Unfair Contract Terms Directive (93/13/EEC); and in the United States, federal and state consumer protection laws. Where these Terms say that something applies to Consumers, or does not affect your statutory rights, that is what is meant.

(d) The limitations of liability in Section 9, the indemnities in Section 10 and the time limit in Section 11.7 apply to Business Users in full.

Business Users with specific requirements (such as fleet operators or commercial premises) can contact us at team@guestcharge.co.

---

3. THE SERVICE

3.1 Service Description

GuestCharge provides a software platform that enables:

(a) Hosts to list their Charging Equipment for use by Guests;

(b) Guests to access and pay for Charging Sessions at a Host's Charger by scanning the QR code on it;

(c) Transmission of OCPP messages between the Platform and OCPP-compliant Chargers;

(d) Automated payment processing and settlement via Stripe Connect; and

(e) Session monitoring, usage analytics, and transaction records.

3.1.1 Platform Control Limitations

The Platform communicates with Charging Equipment using the OCPP protocol to:

(a) Transmit Session start and stop commands;

(b) Request and receive meter readings for billing purposes; and

(c) Monitor charger status and availability.

The Platform does not and cannot control:

(a) The physical operation, electrical output, or mechanical function of Charging Equipment;

(b) Charger hardware, firmware, software, or internal safety systems;

(c) Charging speed, efficiency, or power delivery;

(d) Any malfunction, error, defect, or fault originating from the Charging Equipment;

(e) The electrical installation, wiring, or supply to the Charging Equipment;

(f) Charger behaviour when internet connectivity is interrupted or unavailable; or

(g) Any physical interaction between the Charger, the Guest's vehicle, or the Host's premises.

If a Charger loses connectivity to the Platform during a Session, the Platform may be unable to terminate the Session, receive accurate meter data, or process billing correctly. Such events are equipment or connectivity issues outside GuestCharge's control and are not Platform failures.

3.1.2 Connections via Manufacturer Platforms

Some Chargers connect to the Platform through a Manufacturer Platform rather than directly. Where this is the case, the Host acknowledges and agrees that:

(a) Use of the Manufacturer Platform is subject to that manufacturer's own terms and conditions and privacy notice, which form a separate agreement between the Host and the manufacturer;

(b) GuestCharge does not control, and is not responsible for, the availability, performance, security, or continuity of any Manufacturer Platform;

(c) A manufacturer may modify, suspend, or withdraw its platform, its application programming interfaces, or GuestCharge's access to them, at any time and outside GuestCharge's control, and any resulting interruption to the connection between the Charger and the Platform is not a Platform failure; and

(d) GuestCharge gives no warranty as to the uptime or continued compatibility of any Manufacturer Platform, and the limitations of liability in Section 9 apply to any matter arising from a Manufacturer Platform.

3.2 Service Availability

We aim to provide continuous Service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

(a) Scheduled maintenance (with reasonable advance notice where practicable);

(b) Emergency repairs or security updates;

(c) Third-party service provider outages (including Stripe, AWS, Manufacturer Platforms, or internet service providers);

(d) Force majeure events; or

(e) Circumstances beyond our reasonable control.

We shall not be liable for any loss or damage arising from Service unavailability.

3.3 Modifications to the Service

We may change the Service from time to time to reflect changes in law, security or technical requirements, changes made by third parties we depend on (such as Stripe, AWS or Manufacturer Platforms), or to improve or add features. We may also withdraw features, or the Service as a whole, for legitimate business reasons. Where a change would materially reduce what you receive, we will give you reasonable advance notice (at least fifteen (15) days for Hosts, unless the change is required by law or for security reasons), and you may close your account at any time under Section 12.1. Changes do not affect a Charging Session already in progress.

3.4 How a Charging Session Ends

A Charging Session ends when the Guest stops it on the charging page, unplugs the vehicle, or the Host stops it. If a Charger stays connected but reports that the vehicle has stopped drawing energy for an extended period (for example because the battery is full), the Platform may end the Session automatically so that the Guest is charged only for the energy actually delivered and the hold on the Guest's card is released. Where energy has been delivered, the Guest is charged for the energy recorded by the Charger up to the point the Session ends, plus the Service Fee. Where no energy, or only a negligible amount, has been delivered, Section 6.2.1(d) applies and nothing is charged.

---

4. HOST OBLIGATIONS AND WARRANTIES

4.1 Equipment Compliance and Certification

By registering Charging Equipment on the Platform, the Host warrants and represents that:

(a) the Charging Equipment was installed, and any associated electrical work was carried out, by an electrician who is qualified, licensed or registered to do that work in the country (and, where applicable, the state or region) where the Charging Equipment is located, in accordance with the wiring and electrical safety rules that apply there. In the United Kingdom this means an electrician registered with a competent person scheme recognised under Part P of the Building Regulations 2010 (England and Wales), or the equivalent scheme in Scotland or Northern Ireland, working to BS 7671 (the IET Wiring Regulations). In the United States it means a licensed electrician working to the National Electrical Code (NFPA 70) as adopted locally, with any permit and inspection the local authority requires. In EU countries it means an electrician qualified under national law working to the national wiring rules (the national implementations of HD 60364 / IEC 60364);

(b) the Charging Equipment is certified or approved for sale and use in the country where it is installed (for example UKCA or CE marking in the United Kingdom and the EU, and listing by a nationally recognised testing laboratory such as UL or ETL in the United States), and complies with the product safety rules and, where applicable, smart charging rules that apply there (including, in Great Britain, the Electric Vehicles (Smart Charge Points) Regulations 2021 where they apply);

(c) any installation certificate, inspection report or permit required by local law has been issued and can be produced on request;

(d) the Charging Equipment is fit for purpose, in good working order, and maintained in accordance with the manufacturer's recommendations;

(e) the Host has obtained all planning, building, landlord, lease, homeowners' association and other consents needed for the installation and for offering charging to Guests; and

(f) the Charging Equipment supports OCPP 1.6 or OCPP 2.0.1.

4.2 Insurance Requirements

The Host warrants and undertakes that:

(a) The Host maintains valid public liability insurance (general liability insurance in the United States) with minimum cover per occurrence of £1,000,000, USD 1,000,000 or EUR 1,000,000, whichever currency applies where the Charging Equipment is located, or such higher amount as the Host's insurer or applicable law requires;

(b) The insurance policy explicitly covers:

• The operation of electric vehicle charging equipment;
• Third-party access to the Host's property for charging purposes;
• Damage to third-party vehicles arising from the use of the Charging Equipment; and
• Personal injury occurring on the Host's premises in connection with charging activities;

(c) The Host has disclosed the commercial use of the Charging Equipment and/or property to their insurance provider(s) (including but not limited to home insurance, buildings insurance, and contents insurance) and has received written or documented confirmation that such commercial use does not invalidate, void, limit, or otherwise adversely affect their coverage;

(d) The insurance policy remains in force throughout the period during which the Charging Equipment is listed on the Platform;

(e) The Host agrees to produce evidence of valid insurance coverage to GuestCharge or any relevant third party immediately upon request in the event of an accident, claim, dispute, or regulatory inquiry involving the Charging Equipment; and

(f) GuestCharge accepts no liability for any claims, losses, or damages arising from the Host's failure to maintain adequate insurance or to disclose commercial use to their insurer.

The Host acknowledges that operating a charger for commercial purposes may constitute a business activity that must be disclosed to insurers. Failure to make such disclosure may invalidate the Host's insurance coverage. GuestCharge strongly recommends that Hosts confirm coverage in writing with their insurers before listing Charging Equipment on the Platform.

Failure to maintain adequate insurance, or any misrepresentation regarding insurance status, constitutes a material breach of these Terms and may result in immediate suspension or termination of the Host's account.

4.3 Pricing and Availability

Hosts are solely responsible for:

(a) Setting the price per kilowatt-hour (kWh) for their Charging Equipment;

(b) Ensuring that listed availability accurately reflects actual availability;

(c) Promptly updating the Platform if Charging Equipment becomes unavailable; and

(d) Complying with any applicable consumer protection laws regarding pricing transparency.

4.4 Property Access and Safety

The Host undertakes to:

(a) Ensure safe and reasonable access to the Charging Equipment location;

(b) Maintain the surrounding area free from hazards that could cause injury or damage;

(c) Provide clear instructions for accessing and using the Charging Equipment;

(d) Not discriminate against Guests on grounds protected by the anti-discrimination laws that apply where the Charging Equipment is located (including the Equality Act 2010 in Great Britain, the Americans with Disabilities Act and state civil rights laws in the United States, and national equal treatment laws in EU countries); and

(e) Comply with all applicable health and safety legislation.

4.5 Tax Obligations

The Host acknowledges and agrees that:

(a) Income received through the Platform may be subject to income tax, corporation tax, social security or national insurance contributions, VAT, sales tax or other taxes in the country (and, where applicable, the state) where the Host is located or the Charging Equipment is installed;

(b) The Host is solely responsible for determining their tax obligations, including whether they must register for VAT or collect sales tax, and for making all required filings and payments to the relevant tax authority (for example HM Revenue & Customs in the United Kingdom, the Internal Revenue Service and state tax authorities in the United States, or the national tax authority in an EU country);

(c) GuestCharge does not provide tax advice and recommends that Hosts consult a qualified tax adviser;

(d) On request, GuestCharge will provide transaction records to assist with tax reporting; and

(e) Where GuestCharge is required by law to collect and report information about Hosts and their income to a tax authority (for example under the Platform Operators (Due Diligence and Reporting Requirements) Regulations 2023 in the United Kingdom or the EU's DAC7 rules), the Host will provide the information we reasonably request (which may include a tax identification number, address, and date of birth or company registration number) within thirty (30) days of our request, and agrees that we may report it. We may suspend payouts until the information is provided.

4.6 Payment Collection Limitations

The Host acknowledges and accepts that:

(a) Charging Sessions are subject to a maximum pre-authorisation amount (currently £99.00, subject to change) which limits the amount that can be collected from a Guest for any single Session;

(b) If a Guest's energy consumption in a single Session exceeds the pre-authorised amount, GuestCharge may only collect up to the pre-authorised limit and may pursue the balance separately;

(c) GuestCharge does not guarantee collection of amounts exceeding the pre-authorisation and shall not be liable to the Host for any uncollected amounts;

(d) Hosts may mitigate this risk by configuring session duration limits, energy limits, or maximum charge amounts on their Charging Equipment where supported; and

(e) This limitation is inherent to payment card pre-authorisation systems and is outside GuestCharge's control.

4.7 Host Sole Responsibility for Physical Safety

The Host acknowledges and agrees that GuestCharge is a software platform only and has no ability to inspect, verify, certify, or control any physical aspect of the Host's Charging Equipment, electrical installation, or premises.

The Host accepts sole and exclusive responsibility for:

(a) The safety, condition, and proper functioning of all Charging Equipment;

(b) Compliance with all electrical safety standards, building regulations, and applicable laws;

(c) The accuracy of all certifications, warranties, and representations made to GuestCharge;

(d) Maintaining valid insurance coverage as required by Section 4.2;

(e) The safety of Guests and any other persons accessing the Host's premises; and

(f) Any injury, death, property damage, or loss arising from the Charging Equipment, electrical installation, or Host premises.

GuestCharge expressly disclaims all responsibility for physical safety matters, which are entirely within the Host's control and entirely outside GuestCharge's control.

4.8 Chargers Open to the General Public

The Platform is designed for Chargers that a Host makes available to their own guests, customers or visitors. If a Host makes a Charger available to the general public (for example by listing it on public charging maps or allowing anyone to drive up and charge), additional laws may apply to the Host, including the Public Charge Point Regulations 2023 in the United Kingdom, Regulation (EU) 2023/1804 on the deployment of alternative fuels infrastructure in the EU, and state and federal rules in the United States. The Host is solely responsible for determining whether those laws apply and for complying with them.

---

5. GUEST OBLIGATIONS

5.1 Proper Use of Charging Equipment

Guests agree to:

(a) Use Charging Equipment only in accordance with provided instructions and in a careful, responsible manner;

(b) Not attempt to modify, tamper with, or damage any Charging Equipment;

(c) Use only compatible charging cables and connectors appropriate for their vehicle;

(d) Immediately report any malfunction, damage, or safety concern to both the Host and GuestCharge;

(e) Not use Charging Equipment for any purpose other than charging an electric vehicle; and

(f) Comply with any reasonable instructions or restrictions communicated by the Host.

5.2 Vehicle and Property Responsibility

Guests acknowledge and agree that:

(a) They are solely responsible for the safe operation and parking of their vehicle at Host locations;

(b) Any damage to the Guest's vehicle, property, or person occurring at a Host location is subject to the limitation of liability provisions in Section 9;

(c) Guests must ensure their vehicle is suitable for the Charging Equipment and charging specifications listed; and

(d) GuestCharge bears no responsibility for compatibility issues between vehicles and Charging Equipment.

5.3 Overstaying and Parking Etiquette

5.3.1 Charging Completion

Upon completion of a Charging Session (whether by reaching full charge, achieving a set limit, or manual termination), Guests must:

(a) Disconnect their vehicle from the Charging Equipment within fifteen (15) minutes;

(b) Vacate the charging location promptly to allow access for other users; and

(c) Leave the charging area in the same condition as found.

5.3.2 Overstay Fees (Future Feature)

GuestCharge may, in future, enable Hosts to impose overstay fees for vehicles that remain connected beyond a permitted grace period after charging completion. If and when implemented:

(a) Such fees must be clearly disclosed on the Charger listing before the Session commences;

(b) Fees will be automatically charged to the Guest's payment method on file; and

(c) Fees are not subject to refund except in cases of Platform error.

This feature is not currently active. Guests are nonetheless expected to disconnect promptly upon Session completion as a matter of courtesy to other users and Hosts.

5.3.3 Repeated Violations

Guests who repeatedly violate overstaying policies may be subject to:

(a) Temporary suspension from using specific Chargers or Host locations;

(b) Platform-wide account suspension; or

(c) Permanent account termination.

5.4 Damage to Host Property or Equipment

Guests shall be liable for any damage to Charging Equipment, Host property, or third-party property caused by:

(a) Negligent or reckless operation of the Guest's vehicle;

(b) Improper use or handling of Charging Equipment;

(c) Failure to follow provided instructions; or

(d) Intentional misconduct.

Upon notification of damage, GuestCharge may:

(a) Facilitate communication between the Guest and Host for resolution;

(b) Share relevant transaction and account information with the affected Host;

(c) Suspend the Guest's account pending investigation; and

(d) Terminate the Guest's account for serious or repeated incidents.

GuestCharge does not adjudicate damage claims and is not liable for any such damages.

---

6. PAYMENTS AND FEES

6.1 Payment Processing and Collection on Behalf of Hosts

(a) All payments through the Platform are processed by Stripe, Inc. and its affiliates ("Stripe") through Stripe Connect. Hosts open a connected Stripe account during onboarding and agree to the Stripe Connected Account Agreement, which incorporates the Stripe Services Agreement. Guests' card details are collected and processed by Stripe; GuestCharge never sees a Guest's full card number.

(b) Each Host appoints GuestCharge as its limited agent for the sole purpose of collecting the Energy Charge from Guests on the Host's behalf. When a Guest pays GuestCharge, the Guest's obligation to pay the Host for that Charging Session is discharged, and GuestCharge is then responsible for paying the Host as set out in Section 6.2.2. GuestCharge collects the Service Fee on its own behalf.

(c) Payouts, holds and refunds are subject to Stripe's rules and to the payout timing described in Section 6.2.2.

6.2 Payment Flow

6.2.1 Guest Payments

When a Guest initiates a Charging Session:

(a) A pre-authorisation hold is placed on the Guest's payment method for the amount displayed at the time (currently £99.00, USD 99.00 or EUR 99.00 depending on the Host's settlement currency; see Section 6.3). A hold is not a charge; it reserves funds until the Session ends;

(b) Before the Guest confirms payment, the charging page shows the Host's price per kWh, the fixed part of the Service Fee, how the Transaction Fee is calculated, and the hold amount, so that the total the Guest will pay can be worked out from the energy used;

(c) When the Session ends, the Guest is charged: (i) the Energy Charge; and (ii) the Service Fee, which is a fixed amount (currently £2.50, USD 2.99 or EUR 2.99 according to the Host's settlement currency) plus the Transaction Fee (currently 1.5% plus £0.20 for GBP, 2.5% plus EUR 0.25 for EUR, and 4.25% plus USD 0.20 for USD, calculated on the Energy Charge plus the fixed part of the Service Fee). The Service Fee applies to every Charging Session and does not depend on the type of card or payment method used;

(d) The Guest is charged for the energy the Charger reports as delivered. If the Charger reports that no energy, or only a negligible amount (less than 0.05 kWh), was delivered, no charge is made, including no Service Fee, and the hold is released;

(e) Any unused part of the pre-authorisation is released when the Session ends. How quickly the funds show as available again depends on the Guest's bank or card issuer, typically a few days; and

(f) If the amount due exceeds the hold, GuestCharge will capture the amount held and may charge the Guest's payment method for the balance or invoice the Guest for it. By starting a Charging Session the Guest agrees to pay for all energy delivered during it, whatever the hold amount.

6.2.2 Host Payouts

(a) GuestCharge retains a Commission of ten percent (10%) of the Energy Charge, or such other rate as is disclosed to the Host under the definition of Commission. GuestCharge may reduce or waive the Commission for a period, for example under a referral or promotional offer;

(b) GuestCharge retains the Service Fee, including the Transaction Fee; neither is deducted from the Host's payout;

(c) The Energy Charge less the Commission is transferred to the Host's connected Stripe account, in the Host's settlement currency;

(d) Where a Host orders a printed QR code sticker (currently £5.00, available to Hosts in the United Kingdom only), the fee is not charged up front but is recovered from the Host's subsequent payouts;

(e) Payout timing is subject to Stripe's standard payout schedule and any holds imposed by Stripe for fraud prevention or verification; and

(f) Hosts are responsible for any fees charged by their bank for receiving payments.

6.3 Currency

Transactions are processed in the Host's settlement currency, which is determined by the country of the Host's connected Stripe account: pounds sterling (GBP) for the United Kingdom, US dollars (USD) for the United States, and euro (EUR) for euro-area Supported Countries. A Host's settlement currency cannot be changed once their connected Stripe account has been created. Guests pay in the Host's settlement currency; where a Guest's card is denominated in another currency, the card issuer applies its own exchange rate and any fees. The pre-authorisation amount stated in pounds sterling in Sections 4.6 and 6.2.1 (£99.00) applies to GBP transactions; for USD and EUR transactions it is currently USD 99.00 and EUR 99.00 respectively. The amount that applies is displayed to the Guest before payment.

6.4 Refunds, Errors and Disputes

6.4.1 What You Are Charged For

The Energy Charge is calculated from the energy the Charging Equipment reports as delivered. You are charged only for energy actually delivered, at the price per kWh shown before you started, plus the Service Fee. Charging speed depends on the Charger, your vehicle, its battery temperature and state of charge, and the electricity supply. A slower speed than you expected is not a fault, provided energy was delivered.

6.4.2 When a Refund Is Available

6.4.3 How to Ask

Email team@guestcharge.co with the Session ID or transaction reference, a description of the issue and any supporting evidence (photographs, screenshots), as soon as you can and ideally within thirty (30) days of the Session so that Charger data is still readily available. We will respond within fourteen (14) days. Refunds are made to the payment method you used.

6.4.4 Your Statutory Rights

Nothing in this Section 6.4 limits the rights you have as a Consumer under the law of the country where you live, including (in the United Kingdom) the Consumer Rights Act 2015 and (in the European Union) the national laws implementing the Consumer Rights Directive. Those rights may entitle you to a repeat performance, a price reduction or a refund from the party responsible.

6.4.5 Chargebacks

If you raise a chargeback with your card issuer without first contacting us, we may suspend your use of the Service while it is investigated, and we will supply the Session data to your card issuer. Chargebacks raised in bad faith may lead to account termination and recovery of the amount and our reasonable costs.

6.5 Taxes on What Guests Pay

(a) The price per kWh set by the Host, and the Service Fee, are shown to Guests inclusive of any VAT, sales tax or similar tax that the Host or GuestCharge (as applicable) is required to charge on them. Hosts must set their price per kWh so that it includes any tax they are required to collect on the electricity they supply.

(b) GuestCharge accounts for VAT (or the equivalent tax) on the Service Fee and on the Commission where required.

(c) A receipt is shown to the Guest at the end of each Session and emailed if the Guest provided an email address. Where a Guest needs a tax invoice for the electricity itself, it must come from the Host as the supplier of the electricity; GuestCharge provides Hosts with the Session data needed to issue one.

6.6 Supply Chain for Tax and Legal Purposes

(a) The supply of electricity from the Charging Equipment is a transaction between the Host and the Guest. The Host is the supplier of the electricity.

(b) GuestCharge supplies a platform service to the Host, for which it charges the Commission, and a platform service to the Guest, for which it charges the Service Fee. GuestCharge is not the supplier of electricity.

(c) The Host is responsible for determining whether they must register for VAT or sales tax and for complying with all applicable tax obligations.

(d) GuestCharge provides Hosts with statements of the Commission charged (including VAT where applicable) for their records.

6.7 Consumer Right to Cancel (Cooling-off Period)

(a) United Kingdom and European Union. If you are a Consumer, contracts made online normally carry a fourteen (14) day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) or the national laws implementing Directive 2011/83/EU (EU). Charging is a service that starts immediately. When you start a Charging Session you: (i) expressly request that the service (the supply of electricity and the use of the Platform) begins straight away, within the cancellation period; and (ii) acknowledge that once the service has been fully performed, which happens when the Session ends, you lose the right to cancel it. If you cancel during a Session by stopping it, you pay for the energy delivered up to that point plus the Service Fee, and nothing for the remainder. To cancel a Session, stop it on the charging page or unplug your vehicle; no form is needed.

(b) Hosts. A Host who is a Consumer may cancel their GuestCharge account within fourteen (14) days of creating it by emailing team@guestcharge.co, and at any time afterwards under Section 12.1. Commission already charged on Charging Sessions that have taken place is not refunded.

(c) United States. US federal law does not provide a general right to cancel online service contracts. You may stop a Session at any time and will be charged only for the energy delivered plus the Service Fee.

(d) This Section is in addition to Section 6.4 and to your statutory rights.

---

7. INTELLECTUAL PROPERTY

7.1 Platform Ownership

The Platform, including all software, code, design, text, graphics, logos, trademarks, and other content (collectively, "Platform IP"), is owned by or licensed to KD Industries Ltd and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited Licence

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose.

7.3 Restrictions

You may not:

(a) Copy, modify, distribute, sell, or lease any part of the Platform;

(b) Reverse engineer, decompile, or attempt to extract source code;

(c) Remove or alter any proprietary notices or labels;

(d) Use the Platform to build a competing product or service;

(e) Use automated systems (bots, scrapers, crawlers) to access the Platform without our written consent; or

(f) Use the GuestCharge name, logo, or trademarks without prior written authorisation.

7.4 User Content

By submitting content to the Platform (including Charger listings, reviews, photographs, or communications), you grant GuestCharge a worldwide, royalty-free, perpetual licence to use, reproduce, modify, and display such content for the purposes of operating and promoting the Service.

7.5 Trademark Registration

The registration of the name GuestCharge as an EU trade mark with the EUIPO (European Union Intellectual Property Office) is handled in collaboration with TrademarkMeister - IP Law & Trademark Registration.

---

8. PROHIBITED CONDUCT

You agree not to:

(a) Use the Platform for any unlawful purpose or in violation of any applicable law;

(b) Provide false, misleading, or inaccurate information;

(c) Impersonate any person or entity;

(d) Interfere with or disrupt the Platform's operation or security;

(e) Attempt to gain unauthorised access to any systems or accounts;

(f) Transmit malware, viruses, or other harmful code;

(g) Engage in any form of harassment, discrimination, or abusive behaviour;

(h) Use the Platform to launder money or engage in fraudulent transactions;

(i) Circumvent any access controls, rate limits, or security measures;

(j) Resell or commercially exploit Platform access without authorisation; or

(k) Assist or encourage others to engage in any prohibited conduct.

---

9. LIMITATION OF LIABILITY AND DISCLAIMERS

9.1 Platform Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

GuestCharge is a software platform only. We provide digital services that facilitate communication and payment processing. We have no physical presence at, control over, or ability to influence any Charging Equipment, Host premises, or Guest vehicles.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

(a) Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;

(b) Any warranty that the Service will be uninterrupted, secure, or error-free;

(c) Any warranty regarding the accuracy, reliability, or completeness of any information on the Platform;

(d) Any warranty regarding the quality, safety, legality, electrical compliance, or suitability of any Charging Equipment, Host, or Guest;

(e) Any warranty regarding the physical condition, maintenance, or safety of Host premises;

(f) Any warranty that Hosts have valid certifications, insurance, or regulatory approvals - Hosts self-certify these matters and GuestCharge does not and cannot verify them; and

(g) Any warranty regarding the availability, performance, security, or continued compatibility of any Manufacturer Platform or third-party service on which a connection may depend.

9.2 Limitation of Liability

9.2.1 Exclusion of Certain Damages

To the maximum extent permitted by applicable law, GuestCharge, its directors, officers, employees, agents, affiliates, and licensors shall not be liable for:

(a) Any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Loss of profits, revenue, or business;
• Loss of data or goodwill;
• Cost of substitute services;
• Personal injury or property damage;
• Damage to vehicles, Charging Equipment, or other property; or
• Any other intangible losses;

(b) Any damages arising from:

• Your use of or inability to use the Service;
• Any Charging Equipment malfunction, failure, or incompatibility;
• Conduct of any Host, Guest, or third party;
• Unauthorised access to your account or data;
• Any errors, omissions, or inaccuracies in Platform content;
• Any act, omission, modification, suspension, or withdrawal of a Manufacturer Platform or its application programming interfaces; or
• Any other matter relating to the Service.

9.2.2 Liability Cap

Subject to Section 9.3, and to the maximum extent permitted by applicable law, GuestCharge's total aggregate liability for all claims arising under or in connection with these Terms or the Service shall not exceed the greater of:

(a) £100.00 (or USD 100.00 or EUR 100.00 if your transactions are in that currency); or

(b) The total Service Fees and Commission that GuestCharge received from your transactions in the twelve (12) months before the event giving rise to the claim.

This cap reflects GuestCharge's role as a software platform that does not control physical equipment or premises. It does not limit any liability that cannot lawfully be limited, including the liability described in Section 9.3.

9.2.3 Specific Exclusions: Software Platform Limitation

GuestCharge is a software company providing digital platform services only. We have no physical capability to cause, prevent, or remedy any of the following, and expressly disclaim all liability for:

9.3 What This Section Does Not Limit

(a) Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) gross negligence or wilful misconduct; (iv) breach of any obligation that cannot be excluded or limited by law, including under the Consumer Rights Act 2015 in the United Kingdom; or (v) any other liability that cannot lawfully be excluded or limited.

(b) If you are a Consumer in the United Kingdom, you have statutory rights, including the right to have services provided with reasonable care and skill, and these Terms do not affect them. We are responsible for foreseeable loss or damage caused by our breach of these Terms or by our negligence. We are not responsible for loss that was not foreseeable, for loss caused by the Host, the Charging Equipment or the premises, or for business losses.

(c) If you are a Consumer in the European Union, you have the protection of the mandatory consumer laws of the country where you live, and nothing in this Section 9 excludes or limits any liability that those laws do not allow us to exclude or limit (in some countries this includes liability for gross negligence and for breach of an essential contractual obligation). Where a provision of this Section 9 goes further than your country's law allows, it applies only to the extent permitted.

(d) If you are in the United States, some states do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages. In those states the exclusions and limitations in Sections 9.1 and 9.2 apply to the fullest extent permitted by law, and you may have additional rights.

(e) Sections 9.1, 9.2 and 9.4 apply in full to Business Users.

9.4 Acknowledgement of Risk

You expressly acknowledge and agree that:

(a) Electric vehicle charging involves inherent risks, including electrical hazards, and these risks exist independently of GuestCharge's software platform;

(b) Charging Equipment is owned, installed, maintained, and operated by third-party Hosts, not GuestCharge;

(c) GuestCharge is a software platform only and has no physical ability to inspect, certify, verify, maintain, or guarantee any Charging Equipment, electrical installation, or Host premises;

(d) GuestCharge relies entirely on Host self-certification for compliance with electrical safety standards, insurance requirements, and regulatory obligations, and does not and cannot verify these certifications;

(e) You assume all risks associated with using Charging Equipment and accessing Host locations, including risks arising from equipment malfunction, electrical faults, or Host non-compliance;

(f) Any physical harm, property damage, or loss arising from Charging Equipment or Host premises is the sole responsibility of the Host, not GuestCharge; and

(g) The limitations in this Section 9 are fundamental to the basis of the bargain between you and GuestCharge, and GuestCharge would not provide the Service at its current pricing without these limitations.

---

10. INDEMNIFICATION

10.1 Guests

(a) Consumers. If you are a Consumer, you are responsible for loss or damage that GuestCharge suffers because of your breach of these Terms, your breach of applicable law, or your negligent or intentional misuse of Charging Equipment, to the extent the law of the country where you live allows. Nothing in this Section requires a Consumer to compensate GuestCharge for GuestCharge's own negligence or breach, or for loss that was not a foreseeable result of your actions.

(b) Business Users. If you are a Business User, you agree to indemnify, defend and hold harmless GuestCharge, its affiliates, officers, directors, employees, agents and licensors from and against all claims, demands, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or relating to: (i) your use of any Charging Equipment; (ii) your breach of these Terms; (iii) your violation of any applicable law or regulation; (iv) damage to Host property or Charging Equipment caused by you; (v) personal injury or death occurring in connection with your use of the Service, except where caused by GuestCharge's negligence; (vi) your negligent or reckless operation of a vehicle; or (vii) any dispute between you and any Host.

10.2 Host Indemnification

Hosts agree to indemnify, defend, and hold harmless GuestCharge, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to:

(a) The installation, operation, maintenance, or condition of the Host's Charging Equipment;

(b) Any defect, malfunction, or failure of the Charging Equipment;

(c) Any injury, death, or property damage occurring at the Host's premises or in connection with the Charging Equipment;

(d) The Host's breach of these Terms, including any warranty or representation;

(e) The Host's failure to maintain adequate insurance;

(f) The Host's violation of any applicable law, regulation, or safety standard;

(g) Any dispute between the Host and any Guest;

(h) Any claim that the Charging Equipment infringes third-party intellectual property rights; or

(i) Any tax liability, penalty, or interest arising from the Host's charging income.

If you are a Host who is a Consumer, this Section 10.2 applies only to the extent permitted by the consumer laws of the country where you live, and Section 10.1(a) applies to you instead where it does not.

10.3 Indemnification Procedure

Upon becoming aware of any claim subject to indemnification:

(a) GuestCharge will promptly notify the indemnifying party in writing;

(b) The indemnifying party shall assume control of the defence at their own expense;

(c) GuestCharge may participate in the defence with counsel of its choosing at its own expense;

(d) The indemnifying party shall not settle any claim without GuestCharge's prior written consent if such settlement would impose any obligation on GuestCharge or admit any liability on GuestCharge's behalf; and

(e) GuestCharge will provide reasonable cooperation in the defence.

---

11. DISPUTE RESOLUTION, GOVERNING LAW AND JURISDICTION

11.1 Talk to Us First

If you have a complaint or dispute, please contact us first at team@guestcharge.co. We will acknowledge it and try to resolve it within thirty (30) days. If you live in the United States, this step is required before starting arbitration or court proceedings (Section 11.6).

11.2 Mediation

If we cannot resolve a dispute informally, either party may propose mediation with a mutually agreed mediator or, failing agreement, a mediator appointed by the Centre for Effective Dispute Resolution (CEDR). Mediation is voluntary for Consumers. Its cost is shared equally unless the mediator directs otherwise.

11.3 Alternative Dispute Resolution for Consumers

We are not required to, and do not currently, participate in a certified consumer alternative dispute resolution (ADR) scheme in the United Kingdom or in the European Union. If we cannot resolve your complaint, you may bring it before the courts described below.

11.4 Governing Law

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the laws of England and Wales. If you are a Consumer, this choice of law does not deprive you of the protection of the mandatory consumer laws of the country (and, in the United States, the state) where you live.

11.5 Where Claims Can Be Brought

(a) Business Users: the courts of England and Wales have exclusive jurisdiction.

(b) Consumers in the United Kingdom: you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home nation. We may bring proceedings against you only in the courts of the part of the United Kingdom where you live.

(c) Consumers in the European Union or EEA: you may bring proceedings in the courts of England and Wales or in the courts of the EU or EEA country where you live. We may bring proceedings against you only in the courts of the country where you live.

(d) Consumers in the United States: Section 11.6 applies. Claims that are not subject to arbitration may be brought in the courts of England and Wales or in a state or federal court in the state where you live.

11.6 United States: Arbitration Agreement and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. This Section 11.6 applies if you live in the United States.

(a) Agreement to arbitrate. You and GuestCharge agree that any dispute, claim or controversy arising out of or relating to these Terms or the Service that is not resolved under Section 11.1 will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual claim in small claims court if it qualifies, and either party may ask a court for an injunction to protect its intellectual property. This agreement is governed by the Federal Arbitration Act (9 U.S.C. §1 et seq.).

(b) Rules and forum. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (available at www.adr.org), as modified by this Section. The arbitrator may award you individually the same relief a court could. Where the AAA rules allow, the arbitration will be conducted by telephone, video or written submissions, or in the county where you live. The AAA rules govern the payment of filing, administration and arbitrator fees, and GuestCharge will pay those fees to the extent the AAA rules require it to.

(c) Class action and jury waiver. YOU AND GUESTCHARGE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. The arbitrator may not consolidate the claims of more than one person or preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim, the agreement to arbitrate does not apply to that claim, which must instead be brought in court under Section 11.5(d).

(d) Opt-out. You can opt out of this arbitration agreement by emailing team@guestcharge.co with the subject line "Arbitration Opt-Out", your name, and the email address associated with your account or Charging Session, within thirty (30) days of first accepting these Terms. Opting out does not affect any other part of these Terms.

(e) Severability. If any part of this Section 11.6 other than the class action waiver is found unenforceable, the rest of the Section remains in effect.

11.7 Time Limit for Claims (Business Users)

If you are a Business User, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the cause of action arises. This limit does not apply to Consumers, whose claims are subject to the limitation periods set by law.

---

12. TERMINATION

12.1 Termination by You

You may close your account at any time by emailing team@guestcharge.co from the email address on your account. We will confirm closure within seven (7) days. Guests who used the Service without an account have nothing to close; see our Privacy Policy for how session data is handled.

Account termination does not affect any outstanding payment obligations or any provisions of these Terms that by their nature should survive (including Sections 7, 9, 10, 11 and 16).

12.2 Suspension and Termination by GuestCharge

(a) We may suspend or terminate your account immediately, telling you our reasons, if: (i) you materially breach these Terms, including the warranties in Section 4; (ii) we reasonably suspect fraudulent, abusive or illegal activity, or a security compromise; (iii) you fail to pay amounts owed after we have asked you to; (iv) continuing to provide the Service to you would break the law; or (v) we receive a valid legal or regulatory request requiring us to.

(b) We may also terminate your account for any other reason on at least thirty (30) days' written notice, including if we decide to discontinue the Service or withdraw a Supported Country.

(c) If we suspend or restrict a Host's account, we will tell the Host the reasons at the time (unless the law prevents this or it would prejudice an investigation) and, where the problem can be fixed, give the Host an opportunity to fix it. A Host may write to team@guestcharge.co to dispute a suspension, restriction or termination and we will consider the dispute in good faith.

(d) Suspension or termination does not affect a Charging Session already in progress, which will be completed and billed normally, or any payout due to a Host for completed Sessions (subject to Stripe's rules and to our right to withhold amounts that are the subject of a dispute).

12.3 Effect of Termination

Upon termination:

(a) Your right to access and use the Service immediately ceases;

(b) We may delete your account data in accordance with our Privacy Policy;

(c) Any pending Host payouts will be processed subject to Stripe's policies;

(d) Outstanding payment obligations remain enforceable; and

(e) Provisions intended to survive termination shall remain in effect.

---

13. GENERAL PROVISIONS

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and GuestCharge and supersede all prior agreements, understandings, and representations.

13.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' intent.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of GuestCharge.

13.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. GuestCharge may assign these Terms to any affiliate or successor in interest without your consent, provided the assignment does not reduce your rights under these Terms.

13.5 Third-Party Rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999, except that our affiliates and licensors may enforce the limitations of liability and indemnification provisions.

13.6 Notices

Notices to you may be sent to the email address associated with your account. Notices to GuestCharge must be sent to:

KD Industries Ltd
Attn: Legal Department
69 Marlborough Place, London, NW8 0PT, United Kingdom
Email: team@guestcharge.co

13.7 Force Majeure

GuestCharge shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, labour disputes, power failures, or third-party service provider outages.

13.8 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, franchise or employment relationship between you and GuestCharge. The only agency relationship created by these Terms is the limited appointment in Section 6.1(b), under which GuestCharge collects the Energy Charge from Guests on the Host's behalf. GuestCharge is not otherwise the Host's agent and has no authority to bind the Host, and Hosts are independent contractors, not employees or agents of GuestCharge.

13.9 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

13.10 Language

These Terms are drafted in English. If translated into any other language, the English version shall prevail in case of conflict.

13.11 Electronic Communications and Records

By using the Service you agree that we may communicate with you electronically (by email, on the Platform or on the charging page), and that agreements, notices, receipts, disclosures and other communications we provide electronically satisfy any legal requirement that they be in writing. You may withdraw this consent, or ask for a paper copy of a communication, by emailing team@guestcharge.co, but we may be unable to provide the Service if you do not agree to electronic communications. To receive them you need a device with internet access and a current email address, and you should keep the email address on your account up to date. Guests who do not provide an email address will see their receipt on the charging page at the end of the Session.

---

14. CHANGES TO THESE TERMS

We may modify these Terms at any time. Material changes will be notified via:

(a) Email to your registered address;

(b) Prominent notice on the Platform; or

(c) In-app notification.

Changes take effect thirty (30) days after notification unless a different effective date is specified. Changes required by law or for security reasons may take effect sooner. We will not apply a change to a Charging Session already in progress. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

If you do not agree to any changes, you must stop using the Service and may terminate your account.

---

15. CONTACT INFORMATION

KD Industries Ltd (trading as GuestCharge)

Registered Office:
69 Marlborough Place, London, NW8 0PT, United Kingdom

Company Registration Number: 16052026
VAT Registration Number: GB484368453

---

15A. NOTICE TO CALIFORNIA RESIDENTS

Under California Civil Code §1789.3, California residents are entitled to the following notice. The Service is provided by KD Industries Ltd, 69 Marlborough Place, London, NW8 0PT, United Kingdom, team@guestcharge.co. Fees for the Service are described in Section 6. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

---

16. DATA PROCESSING TERMS (PMS BOOKING DATA)

This Section 16 applies if a Host connects a PMS to the Platform. It is the data processing agreement required by Article 28 of the UK GDPR and of the EU GDPR.

16.1 Roles

For the booking data we receive from the Host's PMS (property identifiers; guest name, phone number and preferred language; the email address or PMS message thread used to send the pre-arrival charging message; arrival and departure dates; and the booking's status, source and total as supplied by the PMS), the Host is the controller and GuestCharge is the processor. For all other personal data described in our Privacy Policy, including data about Charging Sessions and payments, GuestCharge is an independent controller.

16.2 Details of the Processing

Subject matter: sending the Host's upcoming guests a link to the Host's Charger and its price before arrival. Duration: for as long as the PMS remains connected. Nature and purpose: receiving booking data from the PMS, matching it to the Host's Chargers, and sending the pre-arrival message by email or through the PMS message thread. Categories of data subjects: the Host's guests. Categories of personal data: the booking data listed in Section 16.1. GuestCharge uses only the name, contact detail, language and dates to send the message; the other booking fields are received from the PMS and are not used for any other purpose. No special category data is processed.

16.3 GuestCharge's Obligations

GuestCharge will: (a) process the booking data only on the Host's documented instructions, which are these Terms and the settings the Host chooses in the Platform, unless required to do otherwise by law (in which case we will inform the Host, unless the law prevents it); (b) ensure that everyone with access to the data is bound by confidentiality; (c) apply the security measures described in Section 8 of our Privacy Policy; (d) engage sub-processors only as set out in Section 16.4; (e) taking into account the nature of the processing, assist the Host in responding to data subject requests and in meeting the Host's security, breach notification and impact assessment obligations, so far as reasonably possible; (f) notify the Host without undue delay after becoming aware of a personal data breach affecting the booking data; (g) delete the booking data when the Host disconnects the PMS or closes their account, unless the law requires us to keep it; and (h) make available the information reasonably needed to demonstrate compliance with this Section and allow for and contribute to audits, including inspections, conducted by the Host or an auditor mandated by the Host, on reasonable notice and not more than once a year unless a supervisory authority requires otherwise.

16.4 Sub-processors

The Host authorises GuestCharge to use Amazon Web Services (hosting, database and email delivery, in the London region) as a sub-processor. We will give Hosts at least fifteen (15) days' notice by email before adding or replacing a sub-processor. A Host who objects on reasonable data protection grounds may disconnect the PMS integration before the change takes effect.

16.5 International Transfers

The booking data is stored in the United Kingdom. For Hosts in the EEA, the transfer to the United Kingdom is covered by the European Commission's adequacy decision for the United Kingdom.

16.6 Host's Obligations

The Host is responsible for having a lawful basis to collect their guests' booking data and to share it with GuestCharge for this purpose, for telling their guests (in the Host's own privacy notice or booking communications) that GuestCharge will send them charging information, and for the accuracy of the data in their PMS.

---

BY USING THE GUESTCHARGE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

---

Last Updated: 14 September 2026