Sync EV chargers are set up entirely from your phone with the free BG EV Charging app. No web pages, no laptops. The whole job is pairing over Bluetooth, typing in two settings, and waiting for the light on the charger to change colour.
Your Wi-Fi name and password (or a LAN cable or SIM, if that's how the charger gets online)
The label on the back of the unit
About 20 minutes, including the charger's reboot
1Add the charger in your GuestCharge dashboard
Log in to your GuestCharge dashboard and run the onboarding wizard. It will ask for the charger's serial number, which is on the label on the unit. With that done, our server is expecting your charger and the rest happens on the phone.
2Power on and open the app
Turn the charger on. The light on the front glows yellow. Open the BG EV Charging app.
3Pair over Bluetooth
The label on the back of the unit has pairing instructions. Select the charge point in the app and log in with the default password: 12345678.
The app will then ask you to set a new password. Do it, and write the new one down somewhere you'll find it again. You'll need it for any future changes.
4Get the charger online and point it at GuestCharge
In the app:
Choose your connection type: Wi-Fi, LAN or 4G. Type the details carefully, they're case sensitive.
Scroll down to Server URL and choose Manual Entry
Enter: wss://ocpp.guestcharge.co/YOUR-SERIAL-NUMBER, replacing YOUR-SERIAL-NUMBER with the serial from the unit's label
Set Charge mode to APP from the dropdown
Tap Set
5Wait for the reboot
The charger restarts itself. This genuinely takes a while, usually 5 to 10 minutes, so put the kettle on. If everything is right, the light goes from steady yellow to steady blue. Blue means it's talking to GuestCharge.
While you're waiting, the other colours worth knowing: flashing blue means preparing, green means charging, red means a fault.
How you know it worked
Steady blue light on the unit, and the charger shows as connected in your dashboard.
If the light stays yellow
The charger hasn't reached our server. Nine times out of ten this is a typo in the Wi-Fi password or the server URL. Pair again with the app and check both.
Weak Wi-Fi at the charger's location is the next suspect. If the signal barely reaches, the charger may connect and drop repeatedly.
Still stuck? Email the serial number to team@guestcharge.co and we'll check from our side.