ICS chargers carry a small settings website inside the unit itself. You connect your phone or laptop to the charger's own Wi-Fi signal, open that page, and type in a handful of settings. Done once, never again.
- A phone, tablet or laptop with Wi-Fi
- The name and password of the Wi-Fi network at the property
- The sticker on the side of the charger (it has the details you need)
- About 15 minutes
Log in to your GuestCharge dashboard and run the onboarding wizard. It will ask for the charger's serial number, which is on the sticker on the side of the unit. Once that's done, our server knows to expect your charger and the rest of the job is telling the charger where to find us.
On your phone or laptop, open the Wi-Fi list. You'll see a network starting with ICS-2.4GHz-. Join it with the password ics654321. Both are printed on the sticker on the side of the unit if you want to double check.
Your device will probably complain there's no internet on this network. That's normal. You're talking to the charger, not the web.
3Open the charger's settings page
In a web browser on the same device, type 192.168.10.1:8080 into the address bar and press enter.
Log in with:
- Username: install
- Password: icspass21
Click the Basic tab and fill in:
- Preset Server: User Defined
- OCPP Server Domain:
ocpp.guestcharge.co
- OCPP Server Port:
443
- OCPP Server URL:
/ followed by the charger's serial number, like /ABC12345
- OCPP Identity: the charger's serial number, exactly as you entered it in the wizard
- Security Profile: wss
Save before moving on, or the page will forget everything you just typed.
Go to the Network tab.
- Set Internet Access to Enabled
- Press Scan next to Wi-Fi SSID and pick your network from the list
- Type in your Wi-Fi password
Save, then reboot the charger. It will drop its own hotspot and join your network instead.
Back in your GuestCharge dashboard, the charger shows as connected within a minute or two of the reboot.
- Re-join the charger's hotspot and check every field on the Basic tab for typos. The serial number must match exactly.
- Check the charger actually joined your Wi-Fi. If your router is far away or the signal is weak, the charger may have failed to connect after the reboot.
- Make sure you used wss as the security profile and port 443, not a mix.
- If the charger reaches us but is rejected straight away, check the OCPP Server URL field includes the serial number after the slash.
Still stuck? Email the serial number to team@guestcharge.co and we'll check whether the charger has reached our server at all.