Honest advice first: this is one for your electrician. CTEK configuration happens over a USB cable plugged directly into the controller board inside the unit, which means opening the charger up. If your CTEK is being professionally installed, hand your installer this guide and the job gets done on install day. There are more settings to check than on most brands, but every one of them is listed below.
- A laptop (Windows needs CTEK's CCU driver installed first, from CTEK's website; Mac and Linux work out of the box)
- A USB cable to the mini USB port on the controller board
- About 30 minutes
Run the onboarding wizard with the charger's Chargebox Identity before the configuration session.
With the USB cable connected between laptop and controller board, open a browser to http://192.168.7.2 and log in with username ccu, password ccu.
Select Configuration from the left menu, then the Setup tab, and switch on the Advanced settings toggle.
Open the Interface tab. From the WAN dropdown select Wired, then open the Wired subsection and set the Configuration Method to DHCP. If your router doesn't support DHCP, enter the network settings manually. Save.
Go to the Backend tab:
- Chargebox Identity: leave it exactly as it is. Don't edit this field, but check it matches what was entered in the onboarding wizard.
- Communication Protocol: OCPP-J 1.6
- Backend Endpoint:
wss://ocpp.guestcharge.co/ followed by the Chargebox Identity shown above the field, like wss://ocpp.guestcharge.co/ABC12345
Save.
Open the Authorization settings sub-tab and set each one as follows. These control how the charger decides whether a session is allowed, and getting them right is what makes guest billing work properly:
- Stop transaction on invalid ID: On
- Authorization Cache: Off
- Authorize Remote Tx Requests: On
- Allow Offline Tx For Unknown Id: Off
- Local Authorize Offline: On
- Local Pre Authorize: Off
- Allow Offline Tx Without Id: Off
- Local Authentication List: On
Click Save.
Go to the General tab and make sure RFID lock is enabled, then Save. This matters: without it, the charger would let anyone charge without going through billing at all.
Go to Outlets and check the Authentication Mode is set to RFID. If it shows Open, change it to RFID and Save. Open mode means free, unbilled charging for anyone who plugs in, which defeats the point.
Reset the charge point when prompted, then open the Status section from the left menu. Both Backend connection and WAN connection should show as established.
Status shows both connections established, and the charger shows as connected in your GuestCharge dashboard.
- Check the backend endpoint and Chargebox Identity
- Confirm the wired network connection is live (the WAN connection line in Status tells you)
- Re-check the authorisation settings against the list in step 6. A single wrong toggle can leave the charger connected but refusing or mishandling sessions.
Still stuck? Email the Chargebox Identity to team@guestcharge.co and we'll check from our side.