Easee is one of the easiest brands to connect, because GuestCharge is an official Easee operator. There's no server address to type and nothing to configure on the charger itself. You simply pick GuestCharge from the operator list in the Easee app, and Easee's cloud does the rest.
- The Easee app, logged in to the account that owns the charger (owner access, not a guest or shared user, matters here, more on that below)
- The charger showing as online in the Easee app
- The charger's serial number (on the unit or in the app)
- About 10 minutes
Log in to your GuestCharge dashboard and run the onboarding wizard with the charger's serial number. This registers the charger on our side, so our server knows to expect it when it comes online.
- Open the Easee app and find your charger.
- Swipe the charger card downwards until a Site settings button appears.
- Tap Site settings.
- In the General section, tap Operator.
- Tap Edit in the top right corner.
- A list of operators appears. Search for or select GuestCharge.
- Confirm your selection.
There's no URL to enter and no OCPP fields to fill in. Selecting GuestCharge as the operator tells Easee's cloud to point your charger at us automatically.
The charger shows as connected in your GuestCharge dashboard within a few minutes.
One thing to expect: once GuestCharge is set as the operator, the charger is managed from your GuestCharge dashboard, and it may stop appearing in the Easee app. That's normal, and it doesn't affect charging or billing.
Worth knowing before you start: on Easee, the operator is set at the site level, not per charger. So switching one charger to GuestCharge moves every charger on that site over to us at the same time. If you have a guest charger and a personal one side by side, they'll both come across.
That's fine, and here's the setup we recommend:
- Add each charger on the site to your GuestCharge dashboard (same way as Step 1, using each one's serial number).
- Leave your guest charger in the standard Guest mode so guests pay to charge.
- Flick your personal charger into Personal (Free) mode from the dashboard.
Personal (Free) mode makes that charger behave like a normal open charge point: plug in and charge for free, no payment needed. Scheduling from your car's app still works exactly as before. The mode sticks until you change it, so it's set-and-forget.
Easee is aware of the site-wide operator behaviour and is looking at per-charger selection. In the meantime, the setup above gives you a paid guest charger and a free personal one, side by side.
The most common reason is account access. The Operator setting only shows for the owner of the site, not for someone added as a user. If you can't see it:
- Check you're set as the owner of the site in Easee, not just a user.
- Changing your role usually can't be done in the phone app. Log in to Easee from a desktop web browser to update it, then go back to the app.
- Make sure the Easee app is up to date. If GuestCharge still isn't in the operator list, email us and we'll check from our side.
Still stuck? Email the charger's serial number to team@guestcharge.co and we'll check whether it has reached our server.